Zapiet: Merchant Support Specialist

Headquarters: United Kingdom

URL: https://www.zapiet.com/

The Role

• ›We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For

Required Qualities

• ›A patient, empathetic professional with a great sense of humour
• ›Exceptional written and verbal communication skills in English

Tech-savvy and proficient with SaaS applications

Proven Shopify experience

• ›Familiarity with Microsoft Teams and O365 suite applications
• ›Flexibility to work across Americas timezone, including weekend availability

Strong independent working style with high self-motivation\

• ›Flexibility to work across European and APAC time zones, including weekend availability

Bonus Qualifications

Fluency in a second (or third) language

Additional e-commerce platform experience

Key Responsibilities

• ›Provide comprehensive customer support across multiple channels:

Email

Live chat

Social media

Telephone support

• ›Conduct personalized onboarding and setup sessions via video calls

Develop and maintain help documentation and tutorials

Analyse and track feature requests and support trends

• ›Contribute to continuous improvement of our support processes
• ›Why Join Zapiet?
• ›Work with a self-funded, profitable company that prioritizes customer success
• ›Collaborate with an international team spanning 17 countries

Make a meaningful impact on company growth

Enjoy a dynamic, meeting-light work environment

• ›Opportunity for significant personal and professional development

Our Global Footprint

Supporting over 10,000 merchants worldwide

Team members in 17 countries

• ›24/7 coverage across global time zones

Cutting-edge e-commerce solutions

How to Apply

• ›If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!
• ›Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.
• ›To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2