Rankbreeze: Customer Success Manager (Tech Startup)

Headquarters: Remote

URL: https://rankbreeze.com/

Role Overview

• ›We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.
• ›Monthly salary range: $2000 - $2500 USD.
• ›You’ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.
• ›If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!
• ›This position is ideal for someone who’s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.
• ›This role is set as a long-term independent contractor position.

Key Responsibilities include, but are not limited to

• ›Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success.
• ›Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.
• ›Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.
• ›Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.
• ›Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.
• ›Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.
• ›Smart Support Optimization : Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.

We’re Looking For Someone Who Has/Is

• ›Minimum 1 year in customer service, ideally in a startup or technology environment.
• ›Familiarity with Airbnb and the vacation rental market.

Tech-savvy, proficient in using support software and quick to learn new tools and systems.

• ›Forward-thinking, intuitive, and action-oriented.
• ›Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.
• ›Strong problem-solving abilities and a customer-focused mindset
• ›Personable with exceptional communication skills (written, verbal, and in video).
• ›Able to thrive in a fast-paced, demanding startup environment.
• ›Fluent in English.

This role is NOT for you if

• ›You prefer slow-paced environments or struggle to manage multiple priorities at once
• ›You're not a self-starter who can take initiative in line with company values.

You are not tech-savvy or feel overwhelmed learning new tools and systems

You are not highly organized or tend to miss details

You are not proactive and need constant direction

• ›You are not genuinely interested in customer success or the vacation rental space
• ›You struggle with clear, professional communication across written, verbal, and video formats

You’re not willing to go the extra mile to win

• ›You’re comfortable with the status quo and prefer not to challenge or improve existing systems.
• ›Why Rankbreeze?
• ›Be part of a growing Canadian tech company with a global reach.
• ›Work in a flexible, remote environment.
• ›Enjoy continuous opportunities for professional growth.

Benefits of Joining Our Team

Growth opportunities

Remote work environment

Collaborative and fun team

Public holidays off

Vacation accommodation benefits

How to Apply

• ›Apply directly through our job board linked here: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
• ›Answer all the questions within the job posting. Include a link to your LinkedIn page, and the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying.
• ›Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.
• ›Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4
• ›We’d love to hear from you! Join Rankbreeze and help our team unlock their full potential.
• ›To apply: https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup-1