[Remoto] Customer Success Manager (AI-first) - Wrenly

One catch: you'll do this job with **AI as your primary tool** — not as a nice-to-have, but as the way you work. Claude will be how you triage tickets, investigate our codebase, build workflows, write docs, and automate anything that can be automated. If you've put serious time into AI agents and automations (**100+ hours**), this might be the most interesting job you've seen. If you haven't, it isn't for you.

What you'll own

• ›**Build a scalable AI support engine** — answer customer questions, then use AI to turn each answer into knowledge-base material so the next customer gets it instantly and the question never reaches your queue again.
• ›**Turn founder-led onboarding into a repeatable system** — capture what makes our founder-led onboarding great in repeatable playbooks, so every customer gets that same launch whether they're the 4th this month or the 40th.
• ›**Nurture and grow accounts** — become the expert customers trust and own their quarterly business reviews (QBRs), turning trust into renewals and expansion.
• ›As the function scales, there's an opportunity to build and lead a team, with the founders backing you as you grow into it.
• ›> 💡 **Developers, this is for you too.** A developer with real AI experience who also has customer-facing experience is a *perfect* candidate for this role. If you love building automations in Claude and talking to users, you're exactly who we want.
• ›## Local
• ›Remoto — **baseado no Brasil**, confortável com sobreposição ao fuso horário US Eastern (ET).

## Requisitos

• ›*Obrigatórios:**

- **100+ hours hands-on with AI agents / automations** (Claude as your primary working tool). This is the real bar — if you haven't put serious time into AI, this role isn't for you.

• ›**Fluent English**, written and spoken.
• ›**Based in Brazil**, comfortable with US time-zone overlap.
• ›Hungry, organized, a strong writer, and comfortable building from scratch.
• ›*Desejáveis:**
• ›1–4 years in B2B SaaS customer success, account management, or a similar customer-facing role (ideal, not required — we care more about how you work than how long you've done it).
• ›A developer background counts: if you have real AI experience **and** customer-facing experience, you're a perfect fit even without a formal CS title.

## Benefícios

• ›Competitive base compensation in **USD**, plus generous commission on the expansion revenue you generate
• ›Fully remote — work from wherever you're most productive
• ›40-hour work week with flexible hours built around US Eastern Time overlap
• ›11 days of paid time off + 9 Brazilian public holidays (**20 days off total**)

- All tools and subscriptions covered, including generous AI plans

• ›A real voice in product decisions and company direction from day one
• ›## Contratação
• ›*PJ** — hired and managed through **Deel** (simple, clean contracting).
• ›## Como se candidatar
• ›Watch a short video from our co-founder and find application details here:
• ›👉 **https://www.wrenly.ai/hiring/csm**
• ›*Soft screen (please include):** since this is an AI-first role, send one lightweight artifact — e.g. a 2–3 min Loom walking through one AI agent/automation you built and what it saved you.
• ›## Labels
• ›### Nível
• ›Pleno
• ›### Regime

- PJ

• ›### Alocação
• ›Remoto