Tortuga Forma: Sales & Operations Assistant

Headquarters: Brooklyn, NY

URL: https://www.tortugaforma.co

• ›Tortuga Forma is hiring for a motivated Sales & Operations Assistant seeking steady work to support a long-term career in administration and/or sales. This is a part-time, remote role requiring 10 - 15 hours per week. We are looking for a longer term commitment of 2+ years.

We are

• ›A small team of focused individuals who believe that regular and clear communication is the key to our company's success.
• ›Dedicated to training and supporting each other to achieve team and personal goals

Cheerleaders who celebrate team and individual wins

• ›Inspired by contemporary design, informed by historical design, and excited by online retail.

You are

• ›A self-starter who can work and think independently, is highly organized, and detail-oriented
• ›Rigorous at following up and love solving problems and troubleshooting for customers

Willing to take challenges head-on, both big and small

• ›Someone who asks thoughtful questions, open to receiving feedback, and is eager to learn

Reliable at showing up for meetings, accountable to responsibilities and tasks

Sales & Operations Responsibilities

Order logistics such as entry, tracking, and maintenance

• ›Work with the warehouses to obtain shipping quotes, stock level accuracy, and ensure orders are fulfilled properly and on time.
• ›Dropship account maintenance including: allocating inventory, reporting on SKU sell through velocity across 2 - 3 key dropship accounts, addressing late shipments and customer queries, tracking returns.
• ›New dropship account setup including creating the catalog (image specs, product descriptions), learning backend systems, ensuring all information is accurately reflected on partner sites.
• ›Identification of sales opportunities across wholesale and seasonal dropship marketing opportunities with initial outreach and follow ups.
• ›Resolving DTC customer issues, returns processing, and issuing refunds after returns have been received.
• ›Monthly data sorting to match dropship and wholesale sales with payouts received each month.
• ›Use of Quickbooks Online for dropship payment matching for AR

Requirements

• ›1-2 years of experience in sales or operations, internship ok
• ›Strong writing skills and is comfortable communicating with external customers
• ›Experience with sales channel backends ( Shopify, Facebook/IG Shop, Pipedrive) is a plus.

How to Apply

Resume

Cover letter

• ›To apply: https://weworkremotely.com/remote-jobs/tortuga-forma-sales-operations-assistant