Entrepreneur Cooperative: Customer Service Associate

Headquarters: Remote

URL: http://entrepreneurcooperative.com

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★

Customer Service Associate Location: Remote — LATAM

Employment Type: Full-Time

Compensation: $700 – $1,400 USD/month

About the Role We are seeking a professional and customer-focused Customer Service Associate to join a fast-paced and customer-centric organization.

This role serves as a frontline representative responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding products, services, and company policies.

The ideal candidate is empathetic, detail-oriented, highly organized, and comfortable handling multiple customer interactions across phone, email, chat, and virtual communication channels.

This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working collaboratively within a dynamic support environment.

Key Responsibilities Customer Support & Communication

Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions

Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude

Provide accurate information regarding products, services, policies, and procedures

Deliver high-quality customer experiences focused on satisfaction and retention

CRM & Administrative Support

Accurately document customer interactions, requests, and transactions within CRM or ticketing systems

Process orders, forms, applications, and customer requests in accordance with company guidelines

Follow up with customers to ensure resolution and satisfaction

Maintain accurate and organized records of customer communications

Escalation & Team Collaboration

Escalate complex or unresolved customer concerns to appropriate internal teams when necessary

Collaborate with team members to improve service quality and operational efficiency

Maintain up-to-date knowledge of company offerings, promotions, and internal system updates

Adhere to company quality standards, compliance requirements, and performance expectations

Requirements

High school diploma or equivalent required; associate degree or higher preferred

Previous experience in customer service, customer support, or client-facing roles

Excellent verbal and written communication skills

Strong problem-solving and conflict resolution abilities

Proficiency with:

Microsoft Office

Email platforms

CRM or customer support systems

Strong multitasking and time management skills in fast-paced environments

Professionalism, patience, empathy, and customer-first mindset

Ability to work flexible schedules, including evenings, weekends, or holidays if required

Comfortable working independently in remote environments

Nice to Have

Experience with customer support platforms such as:

Zendesk

Salesforce

Similar CRM systems

Multilingual abilities or additional language proficiency

Previous experience in:

Retail

Ecommerce

Financial services

Telecommunications

Familiarity with remote customer service tools and workflows

Customer service certifications (HDI, Customer Service Institute of America, etc.)

Experience handling escalated or complex customer situations

What We’re Looking For

Strong communication and interpersonal skills

Positive attitude and solution-oriented mindset

Highly organized and detail-oriented professional

Team player with collaborative mindset

Ability to remain calm and professional under pressure

Customer-centric approach with strong accountability

Why Join Us?

Opportunity to work in a collaborative and fast-paced environment

Exposure to diverse customer service operations and industries

Remote flexibility within LATAM

Growth opportunities within customer support and operations teams

Supportive and team-oriented work culture

Important Notes

Candidates must have strong communication skills and a professional customer-facing presence

Experience with CRM systems and remote customer support tools is highly valued

Flexibility with schedules may be required depending on business needs

This is a remote/telecommute position.

To apply: https://weworkremotely.com/remote-jobs/entrepreneur-cooperative-customer-service-associate